Bettking Privacy Policy – Member Personal Data Protection

01 Scope and Application of This Privacy Policy

This Privacy Policy ("Policy") describes how Bettking ("we", "Platform") collects, processes, stores, and protects your personal data when you use the bettking.net website and all related services.

This Policy applies to all individuals who interact with our platform, including website visitors, prospective members, and active registered members. By using the bettking platform or registering an account, you confirm that you have read and understood this Privacy Policy.

This Policy should be read together with Terms and Conditions Bettking, which constitutes the primary agreement between you and our platform. In the event of any conflict, the Terms and Conditions shall prevail.

02 Types of Personal Data We Collect

Bettking only collects data that is necessary to provide you with a safe, efficient, and reliable service. The data we collect falls into several categories:

03 How Bettking Uses Your Personal Data

The personal data we collect is used exclusively for the following legitimate and stated purposes:

• Account registration and verification: Processing new membership applications and carrying out identity verification (KYC) checks as required by law.
• Transaction processing: Facilitating deposits, withdrawals, and all financial transactions in your account securely and accurately.
• Security and fraud prevention: Detecting and preventing unauthorized access, identity fraud, and suspicious activity on the platform.
• Regulatory compliance: Meeting legal requirements including anti-money laundering (AML) reports and KYC requirements set by the relevant authorities.
• Customer support: Providing accurate and effective assistance when you contact the bettking support team.
• Service communications: Sending you important notifications related to your account, transactions, and policy updates.
• Platform improvements: Analyzing usage patterns in aggregated and anonymized form to improve platform performance, design, and content.
• Permitted marketing: Sending relevant promotional offers and updates, subject to your communication preferences which can be updated at any time.

04 Legal Basis for Data Processing

Bettking processes your personal data on valid legal bases in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

• Contract performance: Processing necessary to provide the services you have requested, including account management and transaction processing.
• Legal obligations: Processing required to meet legal obligations such as KYC, AML, and reporting to the relevant authorities.
• Legal interests: Processing for fraud prevention, network security, and service improvement purposes that does not affect your fundamental rights.
• Consent: For optional marketing activities and any processing not covered by the categories above, we obtain your explicit consent.

05 Data Sharing and Disclosure to Third Parties

Bettking does not sell your personal data to any party. However, under certain limited circumstances, we may share your data with the following parties:

• Payment service providers: Authorised financial institutions and payment processors such as banks and digital wallet providers to facilitate your transactions.
• Technology providers: Companies that provide technical infrastructure, server hosting, and cybersecurity services supporting Bettking's platform operations.
• Game software providers: Licensed game partners who require access to minimum session data for technical game operation purposes.
• Regulatory authority: Government agencies, law enforcement bodies, or courts with legitimate jurisdiction over the platform when required by law.

All third parties that receive Bettking member data are bound by strict confidentiality agreements and are only permitted to use that data for the stated purposes.

06 bettking's Data Security Measures

Bettking continually invests in robust security infrastructure to ensure your personal data remains protected at all times:

• 256-bit SSL encryption: All communications between your browser and Bettking's servers are protected with industry-grade encryption protocols.
• Two-factor authentication (2FA): An additional security layer for account login that protects you from unauthorized access.
• 24/7 security monitoring: A real-time threat detection system that monitors for suspicious activity around the clock.
• Internal access controls: Only personnel with specific authorisation may access member data, and every access is logged for audit purposes.
• Regular security testing: Vulnerability assessments and penetration testing are carried out periodically by independent security experts.

07 Personal Data Retention Period

Bettking retains your personal data for as long as it is needed for the purposes stated in this Policy, or as required by law:

• Active account data: Retained for the duration your account remains active and used to provide uninterrupted services.
• Data following account closure: After account closure, certain data is retained for a minimum of five years to meet AML and KYC legal compliance requirements in Malaysia.
• Transaction record data: Financial records are retained for the period required by applicable accounting and financial laws.
• Support communication data: Customer support correspondence records are retained for two years after the last interaction for service improvement purposes.

Once the retention period expires, data will be securely deleted or anonymized so that it can no longer be linked to your identity.

08 Your Rights as a Data Subject

Under Malaysia's PDPA and bettking's policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our Privacy Officer via email or live chat. We will process your request within 30 calendar days.

09 Cookies and Tracking Technologies

Bettking uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential cookies: Required for core platform functions such as Login verification and session management. These cookies cannot be disabled.
• Performance cookies: Collecting information on how visitors use the platform, such as the most frequently visited pages, to help us improve the user experience.
• Functional cookies: Allows the platform to remember your preferences such as language, region, and display settings to deliver a more personalized experience.
• Analytics cookies: Used alongside analytics tools to understand aggregated, anonymised usage patterns for continuous improvement purposes.

You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the bettking platform.

10 Cross-Border Data Transfers

In the course of global operations, your personal data may be transferred to and processed in countries other than Malaysia. Bettking ensures that all such transfers are carried out with adequate safeguards:

• Transfers are only made to countries or entities that provide a level of data protection equivalent to or higher than that required under Malaysia's PDPA.
• Legally binding data transfer agreements are signed with all data recipients outside Malaysia.
• We periodically monitor our partners' compliance to ensure data protection standards are consistently maintained.

11 Changes to This Privacy Policy

Bettking reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. When material changes occur:

• We will display a prominent notice on the platform's homepage at least 14 days before changes take effect.
• Registered members will receive notifications via the email address registered to their account.
• The "Updated" date at the top of this document will be changed to reflect the latest update date.

Continued use of the bettking platform after policy changes take effect indicates your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before the effective date.

12 Contact Bettking's Privacy Officer

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact our Privacy Officer through the following channels:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform — select the "Privacy & Data" topic
• Response time: We aim to respond to all privacy-related enquiries within three business days and resolve requests within 30 calendar days.

We value the trust you place in bettking and are committed to ensuring your personal data is handled responsibly, transparently, and securely at all times.